Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it — unworn, unused, with tags attached, and in its original packaging. We are unable to accept returns on items that have been worn, washed, or show signs of use.

How to Start a Return

To initiate a return, please contact us at returns@muvclo.com with your order number and the item(s) you wish to return. Do not send items back without contacting us first — returns sent without prior authorisation will not be accepted.

UK Returns

Once your return is accepted, we will provide you with a return shipping label. A flat fee of £4.99 will be deducted from your refund to cover the cost of the label.

International Returns (including EU)

We do not provide return shipping labels for international orders. Once your return is accepted, we will provide instructions on how and where to send your item back to us. Return shipping costs are the responsibility of the customer.

As a small independent brand, we are unable to absorb the cost of return shipping on non-defective items. We appreciate your understanding.

Refunds

We offer refunds only — we do not offer exchanges. If you would like a different size or product, please return your original item for a refund and place a new order.

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card provider to post the refund. If more than 15 business days have passed since approval, please contact us at returns@muvclo.com.

Damages and Faulty Items

Please inspect your order upon receipt. If your item is defective, damaged, or incorrect, contact us immediately at returns@muvclo.com. We will arrange a prepaid return label and resolve the issue at no cost to you.

Non-Returnable Items

The following items cannot be returned: custom or personalised products and gift cards.

Questions

For any return or refund queries, please contact us at returns@muvclo.com.